Our Services

A Little Bit of What We Do

Influencer Marketing Influencer Marketing

A 10% increase in word of mouth buzz translates into 0.2% – 1.5% increase in sales.   43% of social media users have purchased a product after sharing it or liking it on Facebook, Pinterest or Twitter.   91% of B2B buyers are influenced by word of mouth when making a purchase decision.   “I […]

Customer Retention Customer Retention

Increasing customer retention by 5% improves profitability 25%.   80% of your future profit comes from 20% of your current customers.   Deeply engaged customers spend 23% more and are more profitable.   “I need to improve our retention rates by 5%. Where do I start?” “I’m not sure how to drive better recoup rates.” […]

Strategy & Business Development Strategy & Business Development

Businesses that use strategic plans are 12% more profitable.   67% of start-ups that fail had no written business plan.   70% of businesses with a strategic plan don’t execute on it, and 60% don’t link it to budgeting.   “I feel like we’re missing opportunities.” “I wish our business forecasts were more accurate.” “I […]

From the Blog

A Little Bit of What We Think

Thinking Like a Salesperson? Here’s Three Reasons That You Should (even if you’re not in Sales)

Thinking Like a Salesperson? Here’s Three Reasons That You Should (even if you’re not in Sales)

Posted on Nov 13, 2015

It takes a special kind of person to be in Sales. I should know; I spent my early career as a salesperson. While life ultimately lead me in other directions – marketing, strategy, operations – the lessons I learned as a sales rep have served me well no matter my role or function. Here are three […]

Better Customer Conversations: 1-2-3!

Better Customer Conversations: 1-2-3!

Posted on Oct 13, 2015

It costs 6x as much to acquire a new customer as to retain an existing one. As business people, we all know that our success depends upon our customers. They generate future profits for our business. They drive new business through word-of-mouth referrals. They help us understand how to be better at what we do. […]

Free and Easy Ways to Engage More Customers

Free and Easy Ways to Engage More Customers

Posted on Oct 8, 2015

Everyone knows that it’s less expensive to retain good customers than to acquire new ones. Imagine if you could improve your customer retention rate – without spending a dime! You can, with three old-school techniques. It takes twelve positive experiences to make up for one unresolved negative customer experience. – “Understanding Customers” by Ruby Newell-Legner Listen […]

Energizing businesses by connecting people and ideas.

We are Center Square, an uncommon consultancy.

Core Values

A Little Bit of What We Believe

Work and Life In Balance Work and Life In Balance

Life should be about balance.
Any yet, competing demands and limited resources can make us feel out of balance.
At Center Square, we believe in regaining balance.
Contact us to find out how.

No Candle Can Light Itself No Candle Can Light Itself

No one succeeds alone.
Asking for help is a sign of strength, not weakness.
Center Square is your business champion, providing both strength and support.
Contact us to find out how.

No Time Like the Present No Time Like the Present

There’s no shame in prioritizing.
But ultimately, we have to tackle the problems we’ve been deferring.
Is there a problem that’s been sitting on the shelf too long?
Call on us to help.

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